Typically, the Genius Bar can only service as many people as computers at one time at the Genius Bar. This would open up space at the Genius Bar and allow repairs to be facilitated much more quickly.ĭue the size of MacBook Pros, Apple has been limited to fitting only a few the computers at Genius Bars. The iPads are portable, so the tablets can allow Geniuses to essentially help customers anywhere in the store. The MacBook Pros are stationary so they cannot be moved from the Genius Bar. Now, Apple is supplying Apple Stores with iPads that can mirror that functionality and replace the MacBook Pros.Īpple replacing the stationary MacBook Pros with iPads for Genius Bar functions is a major move that will not only make the Genius’ job easier, but provide a much better experience for Apple’s customers that are looking for repairs and/or help from the Genius Bar.
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In addition, research can be done on these MacBook Pros on how to repair and repairs can be ordered through the laptops. This software allows Apple Store Geniuses to see if a customer’s product is in warranty, what repairs can be done to it, the recent repairs done to the device, and what parts can be ordered for it. Read all about it after the break:Īpple Store Geniuses currently use these MacBook Pros to access a piece of software called GCRM. These iPads will vastly improve the customer experience and the overall flow of the Apple Retail Store. Starting early next week, in at least some Apple retail markets, the MacBook Pros will disappear in favor of… iPads. These MacBook Pros have been utilized to facilitate repairs, look up customer information, and order new parts. Typically when you walk up to the Genius Bar at your local Apple Store, you will be met with multiple Apple Geniuses with MacBook Pros in front of them.
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